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Terms of Service

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Effective Date: January 7, 2026

Welcome to Carthage Glass. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By using our website and services, you agree to comply with and be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.

2. Services

Carthage Glass provides professional glass repair, installation, and related services including but not limited to:

  • Doors & Windows installation and repair
  • Single Ply Roofing
  • Single & Double Pane Glass installation
  • Sliding Glass Doors
  • Bathroom Mirrors
  • Safety Glass (laminated & tempered)
  • Replacement Windows
  • Patio Doors
  • Emergency glass repair services

3. Quotes and Estimates

All quotes and estimates provided by Carthage Glass are based on the information available at the time of assessment. Final pricing may vary based on:

  • Actual site conditions
  • Changes in project scope
  • Additional work required
  • Material availability and pricing changes

We will notify you of any significant price changes before proceeding with the work.

4. Payment Terms

  • Payment terms will be specified in your service agreement or invoice
  • We accept cash, check, and major credit cards
  • A deposit may be required for large projects
  • Final payment is due upon completion of services unless otherwise agreed
  • Late payments may incur additional fees as specified in your invoice

5. Scheduling and Cancellations

Appointments

We strive to arrive during the scheduled time window. However, unforeseen circumstances may cause delays. We will notify you as soon as possible if we need to reschedule.

Cancellations

  • Please provide at least 24 hours notice for cancellations
  • Last-minute cancellations may result in a cancellation fee
  • We reserve the right to reschedule appointments due to weather or emergency situations

6. Warranty and Guarantees

We stand behind the quality of our work and materials:

  • All work is guaranteed against defects in workmanship
  • Manufacturer warranties apply to materials as specified
  • Warranty terms will be provided in writing upon completion
  • Warranties do not cover damage from abuse, misuse, or normal wear and tear
  • Warranty claims must be reported promptly

7. Liability

Carthage Glass carries appropriate insurance coverage. However:

  • We are not liable for pre-existing damage not identified during initial assessment
  • We are not responsible for damage caused by third parties
  • Our liability is limited to the cost of the services provided
  • We recommend customers maintain homeowner's or business insurance

8. Customer Responsibilities

To ensure quality service delivery, customers must:

  • Provide accurate information about the project
  • Ensure clear access to work areas
  • Remove or protect valuable items near work areas
  • Notify us of any concerns or issues promptly
  • Make payment according to agreed terms
  • Comply with all applicable laws and regulations

9. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Carthage Glass and is protected by copyright and trademark laws. You may not use our content without written permission.

10. Website Use

When using our website, you agree to:

  • Provide accurate and truthful information
  • Not engage in any unlawful or prohibited activities
  • Not interfere with the website's operation
  • Not attempt to gain unauthorized access
  • Not use automated systems to access the website

11. Dispute Resolution

In the event of a dispute:

  • We encourage customers to contact us directly to resolve issues
  • If resolution cannot be reached, mediation may be pursued
  • These Terms are governed by the laws of the State of Maryland
  • Any legal action must be brought in Maryland courts

12. Indemnification

You agree to indemnify and hold Carthage Glass harmless from any claims, damages, losses, or expenses arising from your violation of these Terms or misuse of our services.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified Terms.

14. Emergency Services

For emergency glass repair services:

  • Emergency rates may apply for after-hours service
  • We will make every effort to respond promptly
  • Temporary repairs may be made pending full replacement

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

For questions about these Terms of Service or to schedule service, contact us: